About Christy
My story started when I arrived in the U.S. 16 years ago as a exchange student, journeying without my family by my side. Despite being a top English student in Hong Kong, I faced language barriers and cultural challenges. This journey, laden with obstacles, profoundly shaped me as a product designer. It refined communication and adaptability skills, indispensable tools in the design world.
During my time in banking, I mastered the art of complex client needs and translating them into tangible solutions, which grew my problem solving skills. From childhood sketches, it was clear that I possessed artistic and creative abilities. My hobby guided me towards a degree in Digital Communication and further certifications in UX/UI. My passion for design has been a driving force throughout my life, and the skills I cultivated in FinTech have seamlessly integrated into my approach to designing user-centric interactions.
Connect with me
Artwork
Experience
Product Designer Aug 2022 – Current | Dancers Connect | danceapply.com
• Led the redesign of the responsive website, repurposed content, and created new features for over 350 pages within 4 months.
• Facilitated weekly usability sessions with 2 major ballet schools, totaling 6K+ students.
• Conducted user research & analysis, including user interviews and competitive analysis, to craft well-informed Information Architecture.
• Collaborated with CEOs and engineers daily, ensuring design decisions uphold user experience standards and tight deadlines.
Freelance Product Designer Nov 2022 – Current | Orta Interactive Studio | Project-based
· Collaborated with diverse clients on design projects, spanning backend software redesign to web design.
Digital Designer Aug 2022 – July 2023 | ORIC Pharmaceuticals | Freelance
• Collaborated with IT to design engaging presentations and clear, detailed instructional content for different user personas.
• Crafted visual designs, ensuring clarity and appeal for a broader audience, including those less tech-savvy.
UI Design Certification Jul 2021 – Feb 2022 | Career Foundry | Full-time Student
• Explored typography, color theory, layout strategies, and design guidelines to craft compelling interfaces.
• Mastered responsive design for various devices, incorporating interactive elements and design systems across 6 student projects.
UI/UX Design Intern Jan 2020 – May 2020 | Phoneic | Productive.ai Call Assistant
• Created user journey mapping, highlighting actionable insights in an ergonomics interface using interaction design.
• Redesigned 33 screens, driving a 20% surge in successful onboarding during a usability test.
• Three of the proposed wireframes & prototypes were incorporated into the final product.
• Worked closely with the CEO and engineers to ensure timely delivery.
UX Design Certification Aug 2019 - Sep 2020 | Springboard
• Employed diverse research methods, formulated hypotheses, and conducted usability tests to drive user-centered design choices.
• Collaborated with 20 peers, refining interview techniques and extracting actionable insights for solution development.
• Integrated research and usability test results into a comprehensive case study, demonstrating UX techniques and findings.
Financial Client Services Strategist Jun 2016 – Aug 2020 | Wells Fargo Bank
• Conducted client consultations to understand complex financial needs and challenges.
• Collaborated across various departments to understand customer needs using empathy mapping.
• Adopted a feedback-driven approach using affinity mapping, enhancing client satisfaction and financial well-being.
Peralta College District Sep 2012 – May 2015 | Digital Communication in Associate of Arts (AA)
• Studied typography and color theory, applying these principles across diverse use cases to produce digital content.
• Delved deep into data visualization and digital storytelling to convey complex narratives and information.
Languages
English - Professional
Chinese (Cantonese) - Fluent
Chinese (Mandarin) - Fluent